Industry-Leading Warranties. Total Peace of Mind.
Know the cover, keep the serial and service history, and we will work the claim with you.
Warranty Highlights
Only South African company that can offer OEM warranties on BAOFN units. Coverage varies according to the product type, commissioning, operating conditions and maintenance history. Keep the model, serial number, commissioning date and service records available when requesting assistance.
VSD, Motor, Coupling and Cooler
Major compressor components are supported when the equipment is installed, commissioned and maintained according to BAOFN guidelines.
Air-End, Receivers and Separator Tanks
Extended support may apply to key air-end and pressure-system components where the product-specific terms allow.
Dryers, Rigs, Generators and Repairs
Product-specific terms apply to desiccant dryers, refrigerant dryers, drill rigs, generators, repair work and OEM spare parts.
Claims and Support
Our team can assist with the required documentation, service history and the next steps in the assessment process.
Product-Specific Warranty Guidance
The information below is a general guide. Final confirmation must be checked against the documentation supplied with the product and BAOFN's applicable service records and terms.
Compressors
Five-year coverage may apply to specified major components, with up to ten years on qualifying air-ends, receivers and separator tanks. Electrical components carry a five-year warranty, subject to root-cause analysis.
Air Dryers
Coverage may include up to five years on qualifying desiccant dryers and one year on refrigerant dryers, subject to the applicable operating and maintenance requirements.
Drill Rigs, Generators and Repairs
One-year coverage may apply to qualifying drill rigs, generators, repair workmanship and OEM spare parts, subject to the applicable product terms.
How Warranty Claims Are Processed
Each request is reviewed against the product's commissioning details, service history, operating environment and supporting evidence.
1
Prepare the Product Details
Provide the model, serial number, commissioning date, operating hours, site details and the relevant service contact information.
2
Submit Supporting Evidence
Include a clear fault description, photographs, diagnostic logs and available service records. Additional information may be requested during the assessment.
3
Review of Terms and Exclusions
Coverage generally applies to qualifying manufacturing defects under normal operating conditions when the equipment has been installed, commissioned and serviced according to BAOFN guidelines using approved parts and lubricants.
4
Outcome and Resolution
Subject to the applicable terms and assessment, the resolution may include repair, replacement or credit. Consequential loss and downtime liability may be excluded. Statutory rights remain unaffected.
Warranty Support You Can Rely On
Keep your product details and service records available, and our team will guide you through the registration or claim-assessment process.